Do you have any questions regarding our services, the formats we use, how to get started, etc?

On this page you will hopefully be able to find answers to your questions.

 

Click on the topics below, to scroll to the section you need support to.

WEB CASE

The final solution is used at a webshop

PRINT CASE

OUR SERVICE

OUR SERVER

WEB GUI - WEB INTERFACE

How to get started

CONTACT US

Our main services are of course cut-outs, whether the cut-out is done with a clipping path, a layer mask or even both.

But we do offer specialized services that are tailor-made to fit your needs.

Shadowing, mirroring, touch-up, optimization and basic retouch.

All of our standard services comes in three versions:

 

01H - Express delivery.

12H - Delivery within 12 hours.

24H - Delivery within 24 hours.

If you need special delevery times, we will make a service that fits your needs - no extra costs.

Image formats

 

Our standard image formats.

This is both the formats we deliver processed files in, and the formats that we accept from customers.

TIFF - Tagged Image File Format:

The TIFF format is by default not compressed, which in some cases makes TIFF files pretty heavy - take up a lot of space (megabyte). The format however have plenty of options for compression, if the files gets to heavy to handle. TIFF images can contain multiple layers, layer masks, clipping paths and other Photoshop features.

Suitable for high resolution printing, without loss of quality.

JPEG - Joint Photographic Experts Group:

JPEG is a compressed format, which makes the file size significantly smaller than other file formats.

The format can’t contain muliple layers or layer masks, but paths are supported.

Suitable for web use and printing.

When you have your own account on our server, it is very easy to get your cut-outs done.  All you have to do, is log on to your designated area and upload your files via some client-based FTP software. If you would like a free FTP client-based software, we can recomend Filezilla, which you can download from here.

If you would like to keep an eye on your files in the system at any given time, you can log on to our Web Interface, via this home page. (link)

With the Web Interface you will be able to trace and track all your files - both ongoing jobs and old ones.

Send us an email, describing your needs, regarding the volume of images you will be putting through the system, on a monthly or yearly basis, or even if you just need our service for one specific job. No amount is too small, and we will always try to calculate the best rates for our clients.

Let us know what kind of services you need or tell us what the images are beeing used for, so we can guide you to the best solution, suiting your needs.

 

We will also need the following information to create your account, so please include that in the email:

 

Company name:

Address:

CVR/VAT no.:

Contact person:

Contact persons mail:

Invoice mail:

Contact phone:

Website:

 

As soon as we have these informations, we will get our technicians to open your new account.

This might take a few days, but we will always do it as quick as possible.

When the new account is ready to use, we will send you detailed information regarding the use of your account, the system, the services, prices etc.

 

Your account is now ready to use, and with some FTP-software you can now upload images for cut-out.

All FTP client-based solutions, are suitable for connecting to the server.

If you would like a free FTP client-based software, we can recomend Filezilla, which you can download from here.

 

After login, you will see 3 folders:

- TODO - in the service folders in TODO, you can upload images to our cut-out service.

If you can’t find the answers to your questions here, feel free to contact us. You can write to us in either English, German, Swedish, Nowegian  or Danish.

 

We will be happy to help you out :)

Here is a few of our standard services:

 

xxH_CP - 1 to 24 hour delivery, Clipping Path, Returned in the same format as received

xxH_CP_JPG - 1 to 24 hour delivery, Clipping Path, Returned as a JPG

xxH_CP_TIF - 1 to 24 hour delivery, Clipping Path, Returned as a TIF

xxH_CPLM - 1 to 24 hour delivery, Clipping Path and Layer Mask, Returned in the same format as received

xxH_CPLM_PSD - 1 to 24 hour delivery, Clipping Path and Layer Mask, Returned as a PSD

 

We do special services fitted to your exact needs, just ask - no extra costs.

PSD - Adobe Photoshop Document:

PSD is Photshops native format and therefore supports all Photoshop features like adjustment layers, layer styles, blending modes, vector text, graphics, etc.

The format is not compressed, and the more elements an image contains, the larger file size.

Suitable for high resolution printing, without loss of quality.

PNG - Portable Network Graphics:

This format is by default not compressed, but several options for smaller file sizes are available. The PNG format does not support layer masks, but translucency is an option, which makes cut-outs on a see-through background possible. Clipping paths and multiple layers are not supported.

Suitable for web use.

- DONE - in this folder your processed images will be returned, after completion.

- RETOUCH - for images that need retouching. This folder is optional.

 

The TODO folder contains a service folder for each service you are subscribing to.

 

Images have to be uploaded into these servicefolders, to be processed.

The service folders are dynamic, which means that the files you upload to these folders will automatically disappear, when the system have detected them.

If you wish, you can upload folders containing the images to be processed, and you will get the images back in the same folders.

 

In the DONE folder, your processed images will be uploaded after completion.

The images will be returned after 1, 12 or 24 hours, depending on which service you use.

You won’t get any mails or other notifications when files are done, but you can follow all your images in our system, via our Web Interface.

Your files will be deleted after 25 days from completion, so remember to remove them before that.

 

If you would like to keep an eye on your files in the system at any given moment, you can log on to our Web Interface, via our home page.

With the Web Interface you will be able to trace and track all your files - both ongoing jobs and old ones.

 

The last folder: RETOUCH, is for images that need touch-up or advanced retouch.

You upload images to RETOUCH/TODO, and get them back in RETOUCH/DONE.

These folders are NOT dynamic, so you will need to send us an email (morten@image2work.com), containing instructions regarding the the job/jobs.

We will look at the task as quick as possible and get back to you with a quotation.

In the TODO folder, all the services you subscribe to are represented by folders, in which you upload your images. In the DONE folder, your processed images will be returned after completion. The images will be returned after 1, 12 or 24 hours, depending on which service you use.

You use the same username and password to log in to the Web Interface, as you use to log in to the FTP server.

 

This service is included in all accounts - no extra costs.

CONTACT

+45 3698 1136

info@image2work.com

 

Dronning Olgas Vej 43A

DK-2000 Frederiksberg

Denmark

SOCIAL